The student identifies the needs and wishes of the target group and uses these to improve the customer journey. Webcare guides customers throughout the entire process, from purchase to return. Evaluates webcare activities and improves them in the back office.

What will you learn?

• Investigates the customer journey
•  B1-K1-W1 Maps the company's market position
•  B1-K1-W2 Analyses the customer journey
•  B1-K1-W3 Translates trends and developments into commercial opportunities
•  B1-K1-W4 Maps the company's commercial offering
•  B1-K1-W5 Makes suggestions for improvements to sales, marketing and/or market development
• Provides marketing and communication activities
•  B1-K2-W1 Inventory of wishes and needs
•  B1-K2-W2 Carries out marketing and communication activities
•  B1-K2-W3 Performs web care
• Evaluates data and makes improvement proposals for the digital customer journey
•  P3-K1-W1 Tests and monitors online channels
•  P3-K1-W2 Collects commercial data and makes sense of it
•  P3-K1-W3 Advises on increasing conversion
•  P3-K1-W4 Gives shape to substantive improvement proposals for online channels
•  P3-K1-W5 Participates in networks
• Performs digital operational activities
•  P3-K2-W1 Plans and monitors digital work to be carried out
•  P3-K2-W2 Develops online content
•  P3-K2-W3 Posts and manages content
•  P3-K2-W4 Evaluates webcare activities and makes suggestions for improvements

Who are we looking for?

The student has a smooth way of talking, is eager to learn and has an eye for detail for practical solutions.

What do we offer?

We offer a close-knit team with fun company drinks in our super cozy canteen and the chance of employment after a positive completion.

E-commerce specialist training

Crebo number: 25876 Learning path: bol

Compensation

•  Internship allowance

What will you learn?

• Contributes to hospitality, advice and sales
•  B1-K1-W1 Receives customers and provides service
•  B1-K1-W2 Conducts (advisory) interviews
•  B1-K1-W3 Handles the sale
•  B1-K1-W4 Supports the retail team during their work
• Supervises retail support processes
•  B1-K2-W1 Guides the flow of goods
•  B1-K2-W2 Supervises the article presentation and/or visual merchandising
•  B1-K2-W3 Informs retail team about trends, business operations and vision
•  B1-K2-W4 Initiates and/or supervises improvement processes within the department or branch
•  B1-K2-W5 Profiles the organization in the local market
• Performs personnel management tasks
•  B1-K3-W1 Makes work schedules
•  B1-K3-W2 Carries out activities for the inflow and outflow of employees
•  B1-K3-W3 Carries out activities for the purpose of assessing and developing employees
•  B1-K3-W4 Carries out activities for the benefit of absenteeism policy
• Provides tactical leadership to his/her own department or branch
•  B1-K4-W1 Sets objectives for its own department or branch
•  B1-K4-W2 Interprets available operational data for strategic improvements
•  B1-K4-W3 Explores new opportunities

Who are we looking for?

The student possesses a smooth conversation and takes the first steps toward customer contact. Furthermore, the student is eager to learn and has an eye for detail.

What do we offer?

We offer a close-knit team with fun company drinks in our super cozy canteen and the chance of employment after a positive completion.

First salesperson, Retail Manager, Professional Entrepreneur, Sales Specialist, Salesperson

Crebo number: 25807 - 25808 - 25809 - 25165 Learning path: bol

Compensation

•  Internship allowance

The student is the point of contact for customers and handles general communication. Behind the scenes, they improve the entire customer purchasing process. They process customer data and improve the purchasing/return process.

What will you learn?

• Performs tasks within the business services
• B1-K1-W1 Acts as a point of contact for customers
• B1-K1-W2 Provides business communications
• B1-K1-W3 Processes data
• B1-K1-W4 Works on products/assignments within money, goods and information movement
• Provides marketing and (internal) communication processes
• P6-K1-W1 Provides management information
• P6-K1-W2 Provides marketing and communication activities
• P6-K1-W3 Conducts market research

What skills does the student or employee have?

The student has a smooth talk, is eager to learn, has an eye for detail and sees opportunities to optimize business processes.

What does the training company offer the student or employee?

We offer a close-knit team with fun company drinks in our super cozy canteen and the chance of employment after a positive completion.

Send us an email to info@esuals.nl with your resume and cover letter regarding your internship, or call us at 0418-640570 to discuss the options.